Terms & Conditions

Privacy Policy

Personally identifiable information

Simply Golf Holidays S.L is a golf travel agency on the Costa del Sol, Spain, which specialises in golf holidays and golf tours, aimed at providing our clients with a fast, reliable and professional service. This website is a source of information and a point of contact with our knowledgeable sales team.

We are strongly committed to your right to privacy and to providing a safe, enjoyable and productive user experience on-line. Our On-Line Privacy Policy has been drawn up with those aims in mind. We reserve the right to modify or amend this Policy at any time and will display the effective date at the beginning of this statement. By submitting identifying data you agree to our use of such data as set out below.

We will only collect personally identifiable information (such as name and contact details) that is specifically and voluntarily provided to us by a visitor to our sites. Unless you indicate otherwise, the personally identifiable information collected will be added to our customer information database. It will be used to service your request (and any similar future requests) and to keep you informed about our services by means of e-mail newsletter or similar. If you decide that you no longer wish to receive this information then a simple unsubscribe facility is provided. Simply Golf Holidays S.L will not give or sell any personally identifiable information to any third party companies, organisations or individuals. It is our policy not to disclose a visitor's personally identifying information to third parties except for the purposes of making a reservation, maintaining a property or otherwise when explicitly requested or authorised by that visitor to do so, or as required by law through subpoena or other legal process.

Log information

We may log and analyse web traffic information, for example to determine numbers of users, or to record numbers entering the site by a particular link or to identify categories of visitor by browser type. These statistics would be used to enable effective management of our on-line resources and or to provide data for the servicing of agreements with our affiliate partners. Log information is anonymous with no personally identifiable information being either obtained or retained.

Cookies

Cookies may be used on some pages of our site. Cookies are small pieces of data stored on your hard drive that assist us in providing a more customised web site experience, for example, by retaining registration information to save logging on again to re-enter a restricted area. You can choose to refuse or delete cookies by altering your browser preferences. If you choose to do so, then most of the sites' pages should still work fully in your browser.

Booking Conditions

Tee times

We will do everything possible to confirm your requested tee times; however golf courses do reserve the right to alter golfing tee times, however adequate warning will be given. If for any reason your preferred tee times should not be available, as part of our service we will offer you the nearest possible alternative. Golf courses reserve the right to make up four-balls and therefore you may be paired with other golfers. Resort golf courses are usually very busy in the high season and you should expect between a 4 and 4.5 hour round as a reasonable pace of play although this can be slower in extremely busy times. We cannot be held responsible for slow play on the golf course.

Playing conditions

Although the standard of each golf course is inspected on a regular basis, the actual playing condition may vary from time to time. Course maintenance such as aerating greens, improving drainage will happen and often will be scheduled at short notice, depending on weather, which means that we are not always made aware of when this will occur. Equally, in particularly dry spells, when there are water bans in place, fairways and greens may be burnt and not in the best of playing conditions. Events such as these are out of our control and we cannot be held responsible for the condition of the golf courses during your golfing holiday.

Handicap certificates

Some golf courses will require handicap certificates before accepting visitors, which we will endeavour to advise you of at the time of booking and by stating on your booking confirmation. Whilst a certificate of playing ability is not essential on all golf courses, the appropriate golfing etiquette and knowledge of golfing rules is expected and each golf course reserves the right to refuse access if it is judged that individuals do not display the required etiquette and/or knowledge. We cannot be held responsible in these circumstances.

Dress code

Appropriate dress and footwear should be worn at all times on the golf course and in the clubhouse. Certain hotels require dress code for dinner and this will be advised at the time of booking and in the extra notes on your booking confirmation. We cannot accept any responsibility for any ruling by the hotel/golf course if you or any of your group is unable to play or dine due to inappropriate attire.

Behaviour

When you book a golfing holiday with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct at the time to the hotel. If you fail to do so, you will be responsible for meeting any claims subsequently made against you or against us (together with our own and the other party’s full legal costs) as a result of your actions.

We expect all clients to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we or the supplier in question are entitled, without prior notice, to terminate the holiday of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the hotel or other service. Neither we nor the supplier will have any further responsibility toward such person(s) including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.

Inclement weather policy

As adverse weather is inevitable during the course of the year, golf courses may either close the golf course or operate temporary tees and greens at their sole discretion. In the event of this happening our Inclement Weather policy is as follows:

If requested to do so we will call and check the status of the golf course on your behalf. Should you choose not to travel, subject to the policy of the supplier in these circumstances, we will try and postpone your golf holiday or golf reservation; however price supplements may be incurred depending on when your reservation is re-booked for. No refunds are available under any circumstance for cancellations made due to golf course closure or inclement weather.

During your golf holiday

Please note that trolley and buggy bans occur frequently when the golf courses are wet, this is determined by those in charge of the golf course. If you are unable to play golf on your holiday due to course closure we will, without guarantee and at the supplier’s discretion, try and obtain a refund or green fee vouchers for the golf element of the holiday. Each golf course sets its own inclement weather policy. All decisions regarding refunds or green fee vouchers are solely at the discretion of the golf course and are final. We cannot be held responsible for loss of golf should inclement weather prevail.

Terms & Conditions

Accuracy

Although all reasonable efforts have been made to ensure the accuracy of the information on this website (www.simplygolfholidays.com) in our quotes, promotional material and printed media, regrettably changes and errors occasionally occur. You must therefore check the details of your chosen holiday at the time of booking.

We reserve the right to increase the price of any golf holiday or alternative product advertised on this website at any time before you book. Any price changes will be clearly advised to you at the time of booking. Any subsequent reduction in prices due to special offers advertised will not apply to confirmed bookings.  

Payment

A deposit of 25 percent of the total booking price must be paid at the time of booking. We reserve the right to ask for an additional deposit amount for certain bookings where we need to pre-pay an additional sum to secure your booking.

The balance of your holiday must be paid no later than 28 days before the date of your contracted date of arrival. Bookings made less than one calendar month before the date of arrival must be paid in full at the time of booking. If the balance is not paid by the due date, we reserve the right to cancel your booking and retain your deposit.

Methods of payment

Our two preferred methods of payment are by bank transfer this is the most cost effective means of payment as it incurs very little commission charges, the other is by credit card. We accept Visa and MasterCard; however these cards do incur a 2% handling charge that we do not assume.

Confirmation of booking

To confirm a booking, the lead name must be aged 18 years or over. Once you have confirmed your booking by telephone or email and paid the appropriate deposit per person, we will then email you (or post, if requested) your booking confirmation, which will show the balance to be paid, and the date by which it is due. At this point your binding contract will come into existence. Please check the confirmation carefully as soon as you receive it. Contact us immediately if any information, which appears on the confirmation or any other document, appears to be incorrect or incomplete as it may not be possible to make changes later. We do not accept liability for errors notified to us after 72 hours of the date of booking the holiday.

Group bookings

In cases where a booking is made for more than one person, the named person responsible for booking the holiday will be treated as the lead name for the booking. The lead name will be responsible for making all payments due to us in accordance with our contract. The lead name is also responsible for keeping all members of his/her party informed as to the booking details, and informing us, in writing, of any amendments to the booking.

Cancellations/Amendments by you

You may change numbers/names or cancel your break at any time provided that the person who originally booked the holiday gives notification to us in writing via e-mail. All amendments are subject to availability and we may not always be able to fulfil your request. In the event of a reduction in numbers or cancellation, prior to the final balance being paid, we will retain the deposit paid by (or due from if still outstanding) each person cancelling as a cancellation fee. Cancellations made after final balances have been paid will result in forfeiture by the person(s) cancelling of all monies paid or due at that time. In the event of any other amendments, you must pay in addition all costs incurred by us in making the amendment together with any costs or charges incurred or imposed by any of the hotel or suppliers concerned. In particular, if numbers change so that there is an odd number remaining in the party, single room supplements may apply.

Cancellations/Amendments by us
Occasionally, we have to make changes to and correct errors in our brochure/website and other details both before and after bookings have been confirmed and cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so.

Most changes are minor. Occasionally, we have to make a "significant change", that is one that affects the duration of the holiday or the category of the hotel or golf courses. If we have to make a significant change or cancel, we will tell you as soon as possible. If there is time to do so before departure, we will offer you the choice of the following options;

(i) (for significant changes) accepting the changed arrangements.
(ii) purchasing an alternative holiday from us, of a similar standard to that originally booked if available. We will offer you at least one alternative holiday of equivalent or higher standard for which you will not be asked to pay any more than the price of the original holiday. If this holiday is in fact cheaper than the original one, we will refund the price difference.
(iii) cancelling or accepting the cancellation in which case you will receive a full and quick refund of all monies you have paid to us.

Please note, the above options are not available where any change made is a minor one. If we have to make a significant change or cancel we will pay you compensation if appropriate subject to the following exceptions. Compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care. No compensation will be payable and the above options will not be available if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel. 

Complaints during your golf holiday

If you have a complaint or experience any problems during your holiday please inform the hotel or supplier concerned as soon as possible. All verbal complaints must be put in writing. If the matter cannot be rectified at the time, you must notify us in writing within two weeks of completion of your holiday. If you fail to follow this procedure, this may affect your entitlement to claim compensation where this would or may otherwise have been appropriate.

Our liability to you
We cannot accept any liability for the arrangements you have booked. Any assistance provided in resolving a complaint in relation to any booking other that what Simply Golf Holidays S.L has provided is on a goodwill basis and in our capacity as agent.

If you have any complaints concerning any services we provide (as opposed to any service provided by any third party for whom we are not responsible), you must inform us straight away in writing and in any event within 28 days of the end of any arrangements booked through us. We regret we cannot accept any liability if we are not so notified. Our maximum liability to you if we are found to have been at fault in relation to any service we provide is limited to the commission we have earned or are due to earn in relation to the booking in question.

We promise to make sure that the booking arrangements we have agreed to make perform or provide as applicable as part of our contract with you are made, performed or provided with reasonable skill and care. This means that, subject to these booking conditions, we will accept responsibility if your contracted booking arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted booking arrangements. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us.

We will not be responsible for any injury, illness, death, loss (for example, loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: -

the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or

the act(s) and/or omission(s) of a third party not connected with the provision of your booking and which were unforeseeable or unavoidable or 'force majeure' as defined in the ‘FORCE MAJEURE’ clause below

Please note, we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities, which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised in our brochure and we have not agreed to arrange them.

The promises we make to you about the services we have agreed to provide or arrange as part of our contract - and the laws and regulations of the country of Spain - will be used as the basis for deciding whether the services in question had been properly provided. If the particular services which gave rise to the claim or complaint complied with local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the laws and regulations of the UK which would have applied had those services been provided in the UK.

Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any description which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Additionally we cannot accept liability for any business losses.

In the case of a claim or complaint you must provide ourselves and our insurers with all assistance we may reasonably require. You must also tell us and the supplier concerned about your claim or complaint. If asked to do so, you must transfer to us or our insurers any rights you have against the supplier or whoever else is responsible for your claim or complaint (if the person concerned is under 18, their parent or guardian must do so). You must also agree to cooperate fully with us and our insurers if we or our insurers want to enforce any rights which are transferred.
If you or any member of your party suffers illness, injury or death, through misadventure, we will provide you with all reasonable assistance, even if this happens as a result of an activity which dose not form part of your contracted booking arrangement.

Insurance

We consider adequate travel insurance to be essential. Details of the travel insurance policies we offer can be found at http://www.simplygolfholidays.com/travel_essentials.asp. If you decide not to purchase this insurance, or it is unavailable, you must ensure that any alternative policy you purchase covers as a minimum the cost of cancellation by you, or, the cost of assistance including repatriation, in the event of an accident or illness. It is your responsibility to ensure that the insurance cover you purchase is adequate for your particular needs. We do not check insurance policies. Please read your policy details carefully and take them with you on your holiday.

Special requests and medical problems

If you have any special requests, you must advise us at the time of booking. Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any request will be met. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability.

If you or any member of your party has any medical problem or disability that may affect your holiday, please tell us before you confirm your booking. In any event, you must give us full details in writing at the time of booking. If the supplier in question reasonably feels unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline your reservation or, if full details are not given at the time of booking, cancel when we become aware of these details.

Passports, Visas and health requirements

British Citizens must have a full British Passport in order to travel to Spain. A full British passport presently takes approximately 6 weeks to obtain. If you or any member of your party is 16 or over and haven’t yet got a passport, our recommendation is that you should apply for one at least 6 weeks before your holiday. The UK Passport Service has to confirm your identity before issuing your first passport and from October 2006 will ask you to attend an interview in order to do this. Requirements may change and you must check the up to date position in good time before departure by visiting the travel advice section on the Department of Health’s website.

All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry correct documentation. Visit http://www.passport.gov.uk/index.asp for information on obtaining or renewing a British passport. If you or any member of your party is not a British citizen or holds a non British passport, you must check passport and visa requirements with the Embassy or Consulate of the country(ies) to or through which you are intending to travel. The Foreign and Commonwealth Office have a website packed with essential travel advice, tips and up to date country specific information to help you enjoy a safe trip overseas. Visit http://www.fco.gov.uk/travel.

Delays

We do not book flights and cannot accept liability for any delay due to personal arrangements made for travel.

Force Majeure

Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss as a result of "force majeure". In these Booking Conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

Should you have any questions or queries concerning the above please feel free to contact us at info@simplygolfholidays.com